I will start with why I love Yelp.
It has helped me build my business. Many of my clients have found me on there based on the reviews my amazing clients have written. It is a great way for people to learn about me and what I do and get objective opinions of my services. People are also able to search for me based on services they are looking for that they may not regularly be able to find.
Now I will tell you why I hate (probably too strong of a word but better for the title) Yelp.
It filters my reviews. I encourage my clients to write on Yelp and even offer incentives for their time and Yelp hides some of their comments. Now they say it is random or whatever but I am not convinced. It seems to happen when the person has only reviewed 1 place. It also seems to happen to businesses that don’t advertise with Yelp (I’ve heard about this from numerous people). This is disappointing. Now people are starting to say that they don’t want to bother writing a review because they assume their review will get filtered. One of my clients wrote an email to Yelp about her review and she never heard back. I also wrote to them with no response. I tried calling them but could not get to a live person. They do not want to talk to you…unless they call you to get your money to advertise! Very frustrating.
That all being said, I am still thankful for the site. I am happy that clients are able to find me and my business it able to grow. I only wish that Yelp wouldn’t filter the reviews. You are still able to read them, by the way, you just have to enter one of those “I’m not a robot” computer codes to do it (yes, it’s easy but I have found most people don’t take the time to do it).
Go to YELP to read my reviews…I have 12 reviews but 4 are filtered
(click on “filtered reviews” at the bottom to read all of them)